§ 5-10.14. Reports.

(a)

The following information shall be reported to the City on an annual basis, except as otherwise specified in this subsection, and such reports shall be received by the City Manager on or before March 15 of each year:

(1)

Existing service area. An outline of the existing service area with comments on small areas not actually served, areas where certain services are not yet available, or areas where special conditions exist;

(2)

Work in progress. An indication on the map of the areas where system construction or reconstruction is in progress, plus a comment on the present status and anticipated schedule of the completion of work in each area;

(3)

Proposed service areas. An indication on the map of those areas where service is planned and a schedule describing the planned implementation;

(4)

Special service points. Maps or lists indicating where any type of special service is available;

(5)

Statistics on subscribers. The following numbers shall be supplied: single-family home passed, single-family subscribers, multiple-dwelling units passed, multiple-dwelling unit subscribers, commercial subscribers, additional television outlets, and saturation (the total subscribers divided by the total dwelling units passed);

(6)

Statistics on system expansion. A listing of any expansion of the cable system, including a measure, in miles of cable, of such expansion. Designations shall be included to identify expansions to new developments;

(7)

Technical standards. A detailed, informative, and referenced statement describing the actual equipment and operational standards of the grantee and the corresponding standards required by this chapter;

(8)

Subscriber agreements. Copies of new or revised subscriber agreements, if any; and

(9)

Office closures. A list indicating all holidays and non-business days of the grantee for the upcoming year.

(10)

Update reports. Update reports shall be submitted no more frequently than quarterly to advise the City of the progress of all current construction projects by the grantee or its subcontractors, as outlined in the annual report, and justifications for any construction delays. If delays are significant, the grantee shall make a formal request to the Council for approval to revise the construction project schedules. Such reports shall include the results of all independent monitorings and of all field inspections of segments of the system requested by subscribers or the City during the prior year.

(11)

Government Correspondence. All reports, petitions, applications, communications, and other significant filing received from or submitted to any governmental, State, County, or Federal Agency or official which materially pertains to or in any way materially affects the system as it pertains to the franchise, shall be available for inspection by the City upon reasonable notice during normal business hours and shall be retained by the grantee for a period of four (4) years.

(b)

Proposed construction projects. A list of planned construction projects and schedules shall be submitted to the City and shall include an outline of the work to be accomplished, including timelines and project completion dates for work during the upcoming twelve (12) month period. In the process of projecting timelines, the grantee shall have included the time required to obtain the necessary permits and clearances needed to begin the specified construction projects.

(c)

Subscriber opinion surveys. The City may conduct an opinion survey of the grantee's cable subscribers to determine the level of satisfaction with the cable system and the services being provided. The results of the annual opinion survey, if conducted, shall be a part of the annual review during the year in which the survey was conducted. If the survey is by mail, the grantee shall make available its monthly service billing procedures for the survey distribution for which the grantee may bill the City for its reasonable additional costs over and above the usual monthly billing costs. The materials to be mailed shall be supplied by the City.

(d)

Annual reviews. The City may conduct an annual review at a duly noticed public hearing on or before April 30 in order to evaluate the level and quality of the service provided by the grantee. The annual review shall include, but not be limited to, the following: A cumulative review of all grantee subscriber contact logs received during the year; the City's subscriber contact log; all reports resulting from any independent inspections and monitorings of the cable system and construction projects; and the grantee's reports as stipulated in this subsection. During the annual review, the Council may offer its input as to future construction projects. At the time of the public hearing the Council will make a determination, based on all available evidence, if there is just cause for imposing financial disincentives.

(§ 2, Ord. 719, eff. January 4, 1990)